EGIA

BUSINESS OPERATIONS & ADMINISTRATION

Award-Winning Customer Contact Center

Nationwide Inbound is a 24/7/365 live operator Customer Contact Center, located in northwest Illinois. Nationwide Inbound helps you manage your business with professional telephone answering services, message dispatching and scheduling support. Since most customers would prefer to speak with a live person, Nationwide Inbound minimizes missed calls, lost service and selling opportunities. As a result, you can increase sales, improve the customer experience and grow your business without the burden of additional in-house staff.

  • Give your customers personalized service on holidays, after hours, and when your office lines are busy. Nationwide Inbound acts as a true extension of your business.
  • Reduce the cost of recruiting, hiring and training additional staff. Pay only for the phone time you need each month.
  • Instantly receive call recaps via SMS, E-mail or Fax. This allows you to immediately respond to a customer inquiry, appointment change, or emergency.
  • Call tracking and reporting can give you a month-to-month snapshot of customer needs and requests.
`